queenph.con Privacy Policy

1 Introduction

queenph.con ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access our online casino platform at queenphcon.com. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of queenph.con.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering an account or using the queenph.con platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the queenph.con platform.

2 Data Controller

queenph.con acts as the data controller in respect of the personal data collected through the platform. As data controller, queenph.con determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws.

For all data privacy inquiries, requests, and complaints, players may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.

3 Data We Collect

queenph.con collects the following categories of personal data from players and platform visitors:

queenph.con does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

4 How We Collect Data

queenph.con collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions on queenph.con;
• Automated collection: Technical data collected automatically when you access the queenph.con platform, including through cookies, web beacons, and server logs (see Section 8);
• Third-party sources: Identity and fraud verification data from third-party KYC and AML service providers; payment data from payment processors such as GCash, PayMaya, and banking partners;
• Publicly available sources: Information from public registries or databases where permitted by law and necessary for compliance purposes.

5 How We Use Your Data

queenph.con processes your personal data for the following purposes:

1. To create, maintain, and manage your queenph.con player account;
2. To verify your identity and age in compliance with Philippine gaming regulations (21+ requirement);
3. To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP);
4. To provide customer support and respond to your inquiries and complaints;
5. To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
6. To comply with applicable Philippine laws, regulations, and regulatory obligations, including those of PAGCOR and the National Privacy Commission;
7. To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion or limit requests;
8. To send you transactional communications related to your account, deposits, withdrawals, and security;
9. To send you marketing communications about queenph.con promotions and offers, where you have provided consent or where permitted by law;
10. To analyze platform usage and improve the queenph.con user experience.

queenph.con will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

queenph.con processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the queenph.con Terms and Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing

queenph.con does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify player identity and comply with regulatory requirements;
• Game software providers: Licensed game developers and providers whose games are available on the queenph.con platform, to the extent necessary for game operation and dispute resolution;
• Regulatory authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other competent Philippine authorities, where required by law or regulatory obligation;
• Professional advisers: Legal, accounting, and auditing firms engaged by queenph.con, subject to confidentiality obligations;
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers engaged by queenph.con, subject to data processing agreements.

8 Cookies & Tracking Technologies

queenph.con uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the operation of the queenph.con platform, including session management and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use queenph.con, helping us improve the platform experience.
• Marketing cookies: Used to deliver relevant promotional content about queenph.con. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the queenph.con platform. Consent for non-essential cookies may be withdrawn at any time.

9 Data Security

queenph.con implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the queenph.con platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability management;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queenph.con will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.

While queenph.con takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. Players are also responsible for maintaining the security of their own queenph.con login credentials.

10 Data Retention

queenph.con retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your queenph.con account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity, for dispute resolution and regulatory compliance purposes;
• Support communications: Retained for two (2) years from the date of the communication, unless a longer period is required for ongoing dispute resolution;
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with queenph.con's data disposal procedures.

11 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by queenph.con:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed by queenph.con;
• Right of access: The right to request a copy of the personal data queenph.con holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to queenph.con's legal and regulatory retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. queenph.con will respond to all verified data subject requests within thirty (30) days of receipt, or within such other period as required by applicable law.

12 Children's Privacy

The queenph.con platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. queenph.con does not knowingly collect personal data from individuals under the age of 21.

If queenph.con becomes aware that personal data has been collected from an individual under the age of 21, such data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on queenph.con, please contact our support team immediately.

13 Third-Party Links

The queenph.con platform may contain references to third-party services, such as payment providers. queenph.con is not responsible for the privacy practices of third-party services. We encourage players to review the privacy policies of any third-party services they interact with in connection with their use of queenph.con.

14 Policy Updates

queenph.con reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the platform prior to taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the queenph.con platform following the publication of any amendment constitutes your acknowledgment of the revised Privacy Policy.

15 Contact Us

For all data privacy inquiries, requests to exercise your data subject rights, or complaints regarding queenph.con's data practices, please contact our Data Protection Officer:

Email: [email protected]

queenph.con is committed to addressing all data privacy concerns promptly and in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.